If you're still having trouble with the app or have any further questions, our customer success team will help you 24/7 over live chat or email.Windows 10 is the latest version of the Microsoft Windows operating system for use on personal computers, including desktops, laptops, tablet PCs, and Windows phones. Uninstall it first, then download the app from here and install it again. Please try reinstalling your Surfshark app. This could happen for various reasons, e.g., anti-virus software forbidding the installation or some changes in your system during the installation process.
Sometimes, during the initial installation, some files might fail to install. This will give your app a fresh start and likely fix the background service issue. To do that, open the Surfshark app, go to Settings -> Help -> Diagnostics -> Restore original settings. Restore the original settings of your Surfshark app.Restarting your device will close all the idle apps and their background processes that might be running and interfering with Surfshark. Here's an example of how that can be done on Avast anti-virus. If you have some anti-virus software running, temporarily disable it.Īlternatively, you can make an exclusion for Surfshark in the settings of the anti-virus app.Most of the time, this issue can be solved with just a couple of adjustments. Therefore, the app can not function properly. If you get this error when trying to start the Surfshark app or connect to a server, that means that the background service of Surfshark was unable to start for some reason.
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